VUDU - Didn’t replace damaged dvd

I ordered the dvd insta watch from Vudu which Walmart owns and it came very damaged. The disc case was cracked almost bent in half I called and emailed vudu and they said since Walmart fills the order call them and it went that way for three months. The movie was truth or dare. I sent pictures too. They were my favorite app to order movies and DVD’s from but I need to think of changing after this.
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I spent over $200 ‘converting’ my DVD and BluRay movies to Digital. Some converted the wrong version , Some converted to a cartoon (I kid you not) and many that they have in their own library cannot be converted for whoever knows why. I wrote a detailed complaint. They...
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I didn't like
  • I took hours to detail the issues with the problem movies
  • Only robo letters are sent when you complain
  • No one answers any issues
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I'm filing a complaint with the BBB and the Ohio AG, for stealing my money. I purchased a dvd set, that came with a valid VUDU code, Vudu is parent companies with walmart. I contacted the lewis center, Ohio walmart to demand a refund, they refused to help me. Somebody...
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VUDU - Horrible service

VUDU - Horrible service
Been customer for years. Spent thousands. Trying for 2 years to resolve issues. Finnally got tech. He did not resolve issue but created another one. WANT ALL MONEY REFUNDED, CLOSE ACCOUNT
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VUDU - Picked up the phone so I can fix my problem

waited on the line for over 10 minutes no one ever picked up and spoke to me
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Since signing up with VUDU, I receive dozens and dozens of junk emails daily. They apparently sell your email to every hog, dog and frog in the world. I unsubscribe to each and every one of them but they keep coming. Sometimes when I click on unsubscribe, I get a...
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VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment method instead of deducting from the credit. AFTER that, they then deducted the credit value from my account. In addition, I could never get the video...
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Probably the worst streaming & customer service I've experienced so far in my lifetime. I would have been better off just pulling out an old scratched up DVD to would have played better than anything I've tried to stream through Vudu. There's been zero...
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After learning that vudu offers a "HDX" version of their movies which is additionally promoted with 7.1 surround to movies shot in 7.1. I realize that all of these movies are only in 5.1. Every one of them: Iron Man, 3:10 to Yuma, Lone Survivor, etc. This really ***...
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I liked
  • Convenient check out
  • Interface
  • Rating system
I didn't like
  • Audio limitation
  • Being lied to
  • Slow customer response times
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Contact VUDU

Mailing Address:
600 W California Ave
Sunnyvale, California 94086
United States
(888) 554-8838
My 11 year old wanted to spend some of her vacation money on the Despicable Me 2 preorder DVD, it says on the box that we will receive the movie on the release date. - 12-10-13. Did not receive it. emailed support, 1. they claim the movie will ship on the release date,...
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Went back to walmart, walmart manager gave us the dvd, found out VUDU is owned by walmart.


Having the same problem with Furious 6. I pre-ordered it from Wal-Mart through Vudu on BLACK FREAKING FRIDAY!!!!!!!!! It came out 12-10, today is 12-17. Guess what just got in...

Russell, Kentucky
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