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VUDU - Ripped off

I * purchased * 2 video titles back in 2012 that were 3-D. I happen to like 3-D a lot but that’s beside the point. I went back to watch these movies and they would not play. I call customer service to ask for a refund or credit for my money. On both accounts they denied a refund Based on a 30 day policy that does not apply or should not apply to a “purchased” movie. Turns out they don’t support 3-D movies anymore so I’m not entitled to having my money back.
2.6
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1453288
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Bought DVD player that came with $10 code for vudu. Tried to use code and it would not except it. Contacted customer service and they said they would fix it, just need the code so they get it taken care of. Then they wanted pictures of the receipt, the DVD player, the...
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Anonymous
Anonymous

You don't need to swear at us ; we get it. Walk away and forget it. You don't want ongoing service and the associated troubles anyhow. I'm not familiar with "vudu" but it soun...

1.4
#1448642
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Sounds like Vudu, bad juju.

Not a snowballs chance in *** that I'm signing up for this nightmare after reading this.
#1443539
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I used to have over 600 DVDs. They would be a burden to move and store. But now after converting them I can take my movie collection anywhere there is an internet connection. I love it. True their ticketing system support sucks, but I have never been cheated and they...
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4.7
I liked
  • Interface
  • Rating system
  • Convenient
I didn't like
  • Online ticketing system
#1389555
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VUDU - Didn’t replace damaged dvd

I ordered the dvd insta watch from Vudu which Walmart owns and it came very damaged. The disc case was cracked almost bent in half I called and emailed vudu and they said since Walmart fills the order call them and it went that way for three months. The movie was truth or dare. I sent pictures too. They were my favorite app to order movies and DVD’s from but I need to think of changing after this.
1.9
Details
Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1363223
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I spent over $200 ‘converting’ my DVD and BluRay movies to Digital. Some converted the wrong version , Some converted to a cartoon (I kid you not) and many that they have in their own library cannot be converted for whoever knows why. I wrote a detailed complaint. They...
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1.4
I didn't like
  • No one answers any issues
  • Cutoer service is non existant
  • I took hours to detail the issues with the problem movies
#1304740
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I'm filing a complaint with the BBB and the Ohio AG, for stealing my money. I purchased a dvd set, that came with a valid VUDU code, Vudu is parent companies with walmart. I contacted the lewis center, Ohio walmart to demand a refund, they refused to help me. Somebody...
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#1301305
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VUDU - Horrible service

VUDU - Horrible service
Been customer for years. Spent thousands. Trying for 2 years to resolve issues. Finnally got tech. He did not resolve issue but created another one. WANT ALL MONEY REFUNDED, CLOSE ACCOUNT
#1239168
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VUDU - Picked up the phone so I can fix my problem

waited on the line for over 10 minutes no one ever picked up and spoke to me
#1221333
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Contact VUDU

Mailing Address:
600 W California Ave
Sunnyvale, California 94086
United States
Phone:
(888) 554-8838
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Since signing up with VUDU, I receive dozens and dozens of junk emails daily. They apparently sell your email to every hog, dog and frog in the world. I unsubscribe to each and every one of them but they keep coming. Sometimes when I click on unsubscribe, I get a...
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#1196101
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