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VUDU - Didn’t replace damaged dvd

I ordered the dvd insta watch from Vudu which Walmart owns and it came very damaged. The disc case was cracked almost bent in half I called and emailed vudu and they said since Walmart fills the order call them and it went that way for three months. The movie was truth or dare. I sent pictures too. They were my favorite app to order movies and DVD’s from but I need to think of changing after this.
1.9
Details
Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1363223
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I spent over $200 ‘converting’ my DVD and BluRay movies to Digital. Some converted the wrong version , Some converted to a cartoon (I kid you not) and many that they have in their own library cannot be converted for whoever knows why. I wrote a detailed complaint. They...
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1.4
I didn't like
  • I took hours to detail the issues with the problem movies
  • Only robo letters are sent when you complain
  • No one answers any issues
#1304740
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I'm filing a complaint with the BBB and the Ohio AG, for stealing my money. I purchased a dvd set, that came with a valid VUDU code, Vudu is parent companies with walmart. I contacted the lewis center, Ohio walmart to demand a refund, they refused to help me. Somebody...
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#1301305
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VUDU - Horrible service

VUDU - Horrible service
Been customer for years. Spent thousands. Trying for 2 years to resolve issues. Finnally got tech. He did not resolve issue but created another one. WANT ALL MONEY REFUNDED, CLOSE ACCOUNT
#1239168
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VUDU - Picked up the phone so I can fix my problem

waited on the line for over 10 minutes no one ever picked up and spoke to me
#1221333
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Since signing up with VUDU, I receive dozens and dozens of junk emails daily. They apparently sell your email to every hog, dog and frog in the world. I unsubscribe to each and every one of them but they keep coming. Sometimes when I click on unsubscribe, I get a...
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#1196101
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VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment method instead of deducting from the credit. AFTER that, they then deducted the credit value from my account. In addition, I could never get the video...
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1.0
#1117401
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Probably the worst streaming & customer service I've experienced so far in my lifetime. I would have been better off just pulling out an old scratched up DVD to watch...it would have played better than anything I've tried to stream through Vudu. There's been zero...
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1.6
#1111634
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After learning that vudu offers a "HDX" version of their movies which is additionally promoted with 7.1 surround to movies shot in 7.1. I realize that all of these movies are only in 5.1. Every one of them: Iron Man, 3:10 to Yuma, Lone Survivor, etc. This really ***...
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4.3
I liked
  • Convenient check out
  • Interface
  • Rating system
I didn't like
  • Audio limitation
  • Being lied to
  • Slow customer response times
#754438
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Contact VUDU

Mailing Address:
600 W California Ave
Sunnyvale, California 94086
United States
Phone:
(888) 554-8838
More
My 11 year old wanted to spend some of her vacation money on the Despicable Me 2 preorder DVD, it says on the box that we will receive the movie on the release date. - 12-10-13. Did not receive it. emailed support, 1. they claim the movie will ship on the release date,...
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Anonymous
savino3602

Went back to walmart, walmart manager gave us the dvd, found out VUDU is owned by walmart.

Anonymous
Jenna

Having the same problem with Furious 6. I pre-ordered it from Wal-Mart through Vudu on BLACK FREAKING FRIDAY!!!!!!!!! It came out 12-10, today is 12-17. Guess what just got in...

Russell, Kentucky
#463319
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