My 11 year old wanted to spend some of her vacation money on the Despicable Me 2 preorder DVD, it says on the box that we will receive the movie on the release date. - 12-10-13. Did not receive it. emailed support, 1. they claim the movie will ship on the release date, I correct them, box says I will receive it on release date.
2. They dont print the package, so they aren't at fault, they have however sent that as feedback to management.
3. I ask for a refund, they say contact the shipping dept, I say I did and they informed me thay are only the Shipping Company, they have nothing to do with the purchase. Vudu says they are unable to forward them the email because they only do support by phone.
Today is 12-12-13 Still no movie and no further responses from VUDU.