1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I spent over $200 ‘converting’ my DVD and BluRay movies to Digital.

Some converted the wrong version , Some converted to a cartoon (I kid you not) and many that they have in their own library cannot be converted for whoever knows why.

I wrote a detailed complaint. They answered with a robot letter. Then I separated the 4 issue I had into 4 separate emails with photos, scan codes and details a 4 year old should be able to understand.

Another robo letter saying how sorry they were that I was having trouble...and cut and pasted some ‘possible’ trouble shooting issues from their website. I had already read everything on the website to get help BEFORE emailing them.

SO after 5 e mails, today I get one that says it’s been over 96 hours so ****ding ding ding****** my account issues must have been solved and they are closing out this communication with me.

They have no Customer Service. They have young people in a forgein country half way around the world, for whom English is their 3rd language. They only use robo letters. No one has the slightest idea what to do with a real complaint. They just let the clock tick down and then close out the file as ‘problem solved’

What a joke. How have they survived this long while treating their customers with such utter contempt?

Product or Service Mentioned: Vudu Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

I didn't like: No one answers any issues, Cutoer service is non existant, Only robo letters are sent when you complain, I took hours to detail the issues with the problem movies.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like